Definition & calculation
Numerator: Number of surveyed service users who report they were treated with respect and dignity during service provision
Denominator: Total number of protection service users surveyed
Survey a sample of service users after service receipt and calculate the share reporting respectful, dignified treatment out of all respondents.
Formula: (Numerator ÷ Denominator) × 100
Means of verification
Post-service satisfaction survey, exit interviews, feedback mechanism data
Interpretation
Typical reporting frequency: Baseline, midline and endline (or annual)
Guidance & common pitfalls
Collect feedback through a channel independent of the service provider to reduce courtesy bias; use as an accountability-to-affected-populations and service-quality measure.
This library is a curated reference to adapt, aligned generically with recognised humanitarian frameworks (Sphere, cluster registries, IASC, CHS and others). It is not an official indicator registry — always use the exact indicator definitions your donor or cluster requires.
Related indicators
- Percentage of children in case management showing improved psychosocial wellbeing
- Percentage of explosive ordnance risk education participants demonstrating safe behaviours and knowledge at follow-up
- Percentage of referred protection cases confirmed to have accessed the service they were referred to
- Percentage of separated and unaccompanied children reunified with family or placed in appropriate alternative care