Definition & calculation
Numerator: Number of surveyed site residents who can correctly identify how to access available services and how to submit a complaint or feedback
Denominator: Total number of surveyed site residents
Residents are asked to describe how to access key services and feedback channels; correct responses are divided by all respondents.
Formula: (Numerator ÷ Denominator) × 100
Means of verification
Resident survey; KAP survey; accountability monitoring
Interpretation
Direction: Higher is better
Typical reporting frequency: Baseline, midline and endline (or annual)
Guidance & common pitfalls
Measures whether information reaches residents, a core accountability outcome; disaggregate by sex, age and disability to check that at-risk groups are informed.
This library is a curated reference to adapt, aligned generically with recognised humanitarian frameworks (Sphere, cluster registries, IASC, CHS and others). It is not an official indicator registry — always use the exact indicator definitions your donor or cluster requires.
Related indicators
- % of displacement sites with a functional, accessible complaints and feedback mechanism
- % of displacement sites with a functioning camp management or coordination structure
- % of monitored displacement sites with no outstanding critical (life-threatening) service gap at the end of the reporting period
- % of service gaps identified through site monitoring that are referred and addressed within the agreed timeframe