Definition & calculation
Verify against a defined checklist that multiple channels exist, are known and accessible to different groups, capture and route cases (including sensitive ones), and generate documented responses.
Means of verification
CFM standard operating procedures, mechanism audit/spot check, community consultation records
Interpretation
Typical reporting frequency: Monthly or quarterly
Guidance & common pitfalls
'Yes' requires evidence the mechanism is actually used and safe, not merely that a suggestion box or hotline exists; assess accessibility for women, children, and persons with disabilities. Binary indicator — no numerator/denominator.
This library is a curated reference to adapt, aligned generically with recognised humanitarian frameworks (Sphere, cluster registries, IASC, CHS and others). It is not an official indicator registry — always use the exact indicator definitions your donor or cluster requires.
Related indicators
- % of affected people who report being treated with dignity and respect by staff
- % of affected people who report receiving assistance in a timely manner
- % of program participants who report being satisfied with the assistance received
- % of significant feedback trends that resulted in a documented programme adaptation