Definition & calculation
Numerator: Number of surveyed affected people who report that the assistance reached them when they needed it
Denominator: Total number of surveyed affected people who received assistance
Collect participant perception of timeliness relative to their needs during monitoring and calculate the share reporting timely receipt.
Formula: (Numerator ÷ Denominator) × 100
Means of verification
Post-distribution monitoring, community perception survey, household survey
Interpretation
Direction: Higher is better
Typical reporting frequency: Baseline, midline and endline (or annual)
Guidance & common pitfalls
Complements process-based timeliness metrics with the recipient perspective; probe what 'timely' means to the population and whether delays caused negative coping.
This library is a curated reference to adapt, aligned generically with recognised humanitarian frameworks (Sphere, cluster registries, IASC, CHS and others). It is not an official indicator registry — always use the exact indicator definitions your donor or cluster requires.
Related indicators
- % of affected people who report being treated with dignity and respect by staff
- % of program participants who report being satisfied with the assistance received
- % of significant feedback trends that resulted in a documented programme adaptation
- % of affected people who can identify at least one available feedback or complaint channel