Definition & calculation
Numerator: Number of surveyed affected people who can correctly identify at least one available channel to provide feedback or make a complaint
Denominator: Total number of affected people surveyed
Ask respondents to name an available feedback/complaint channel and count those who identify at least one correctly, divided by all respondents.
Formula: (Numerator ÷ Denominator) × 100
Means of verification
Household survey, post-distribution monitoring, community perception survey
Interpretation
Typical reporting frequency: Monthly or quarterly
Guidance & common pitfalls
Awareness is the immediate result of information/communication efforts and a precondition for a functioning mechanism (hence output-level); disaggregate to confirm marginalised groups know accessible, safe channels.
This library is a curated reference to adapt, aligned generically with recognised humanitarian frameworks (Sphere, cluster registries, IASC, CHS and others). It is not an official indicator registry — always use the exact indicator definitions your donor or cluster requires.
Related indicators
- % of affected people who report being treated with dignity and respect by staff
- % of affected people who report receiving assistance in a timely manner
- % of program participants who report being satisfied with the assistance received
- % of significant feedback trends that resulted in a documented programme adaptation