Definition & calculation
Numerator: Number of surveyed beneficiaries reporting satisfaction with the quality, quantity and relevance of WASH services received
Denominator: Total number of beneficiaries surveyed
Survey a representative sample of beneficiaries and calculate the proportion expressing satisfaction against agreed dimensions such as quality, timeliness and appropriateness.
Formula: (Numerator ÷ Denominator) × 100
Means of verification
Post-distribution monitoring, beneficiary satisfaction survey, focus group discussions
Interpretation
Direction: Higher is better
Typical reporting frequency: Baseline, midline and endline (or annual)
Guidance & common pitfalls
Disaggregate to detect exclusion of specific groups and pair with open feedback; high aggregate satisfaction can mask dissatisfaction among marginalised users.
This library is a curated reference to adapt, aligned generically with recognised humanitarian frameworks (Sphere, cluster registries, IASC, CHS and others). It is not an official indicator registry — always use the exact indicator definitions your donor or cluster requires.
Related indicators
- Incidence of diarrhoeal disease among children under five in the target area
- % of households with access to and use of sufficient soap and essential hygiene items
- % of sampled water points / household stored-water samples meeting agreed safety standards (0 CFU E. coli / adequate free residual chlorine)
- % of target community members who can identify at least one functioning channel to give feedback or raise a complaint about WASH services