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HumanitarianOps
Health
Outcome
Ratio

Indicator

New outpatient department (OPD) consultation utilization rate (new consultations per person per year)

Definition & calculation

Divide the total number of new (first-visit) outpatient curative consultations in the period by the estimated catchment population, then annualize (multiply a monthly figure by 12/number of months in the period).

Means of verification

Facility OPD registers / HMIS; catchment population estimates

Interpretation

Typical reporting frequency: Baseline, midline and endline (or annual)

Guidance & common pitfalls

Count only new consultations for a new illness episode, not repeat/follow-up visits, to avoid inflation. The Sphere reference range is roughly 1-4 new consultations per person per year in stable emergencies; both very low and very high values can signal access or quality problems. Accuracy depends on a reliable catchment denominator.

This library is a curated reference to adapt, aligned generically with recognised humanitarian frameworks (Sphere, cluster registries, IASC, CHS and others). It is not an official indicator registry — always use the exact indicator definitions your donor or cluster requires.

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